Important Announcement – Call Center Problems

EMEL Announcement

Call Center Problems for Complaints and Information

Our telephone center has been experiencing serious technical problems the past few days, which we have not been able to resolve adequately. Complete restoration will require several more days.

We would like to apologies to the public for any inconvenience caused and our unsatisfactory response to phone calls regarding complaints and information.

For complaints and inquiries, please contact us via the email address:

We are actively working to restore and enhance our service for our passengers.